Job – Carrefour – Customer Intelligence Analyst – Brussels


Hi Philippe, Thanks for sharing this job oportunity.
kind regards, Frank


The Customer Insight Team provides studies on the clients’ behavior and desires based on data they left behind when they visit our Carrefour stores and website.

The Customer Intelligence Analyst will fulfill a central role within the organization. With data driven analysis, you will advise on the best courses of action which will lead to a better satisfaction for our customers and to better profits for Carrefour.

  • To take responsibility for the provision of reporting and analysis, and the translation of this into actions, that will guide Carrefour‘s Management team and business in how to increase profit
  • To identify the totality of all the client analysis, to assess their impact and feasibility of the studies, but also measure the value for the business
  • To build and manage relationships with management teams that use the database across Carrefour, in order to identify and effectively support information and analytical business needs
  • To follow up all analysis requests
  • To create analysis designs and (if needed) to coach the other analysts
  • To extract data from the DWH and to translate this into relevant information, to combine data and to make correlations
  • To make synthesis and to create presentation with recommendations
  • To create innovative solutions and to automatise recurrent queries


  • A great communicator with sufficient business acumen who can think innovatively and critically, you must be able to find insight from a variety of data sources and present your insight and ideas even to the Top Management!
  • Customer focused with excellent analytical and numerical skills, you should also have a real talent for collating, restructuring, analysing and interpreting customer and consumer data.
  • Minimum 3 years experience in a similar role or as a data analyst
  • French or Dutch knowledge is a must for the job
  • Experience of using SQL and SAS programmation tools (Base, Macro, graph, proc/SQL)
  • Experience of using a statistics software (SAS STAT, IBM Modeler, SPSS Base, SAP KXEN, TIMi, R)


  • Carrefour offers a permanent contract (no free lance contractors) plus a
  • company car
  • insurances (health and pension plan)
  • work within a Belgian company holding one of the biggest customer databases
  • an exciting job in which you can develop your skills and knowledge through training
  • the opportunity to be part of the success of the second greatest player of worldwide distribution


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